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The official Klipfolio weblog.

The first rule of dashboard design: Define your audience

Mar 08, 2013, by Jonathan Taylor
What makes an effective dashboard? The answer to this question is simple: an effective dashboard is one that communicates a clear message. To achieve this goal, you need to follow the first rule of dashboard design and define your audience. Learn more in this blog post.
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A marketing resolution worth keeping

Jan 10, 2013, by Jonathan Taylor
It's one thing to make a New Year's resolution - it's another thing to follow through on that resolution. If you're a marketing professional, keeping your New Year's resolution may be a matter of job security.
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The results are in: BI Trends for 2013

Dec 13, 2012, by Jonathan Taylor
Last month, we asked which BI trends you were watching for in 2013. We've tallied up the results, so let's take a look at what you had to say.
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Poll: What BI trends are you watching in 2013?

Nov 20, 2012, by Poll
With the end of the year fast approaching, our latest poll asks "What BI trends are you watching in 2013?" Let us know!
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Taking stock of your KPIs - 3 lessons that deliver results

Nov 12, 2012, by Jonathan Taylor
Supply chain organizations are faced with the unenviable challenge of consolidating hundreds, if not thousands, of data points to get a clear view of their performance. Let's take a closer look at the KPIs that drive supply chain organizations, and find out what lessons you can apply to your business.
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Poll: When trying new software, what's the first thing you do?

Oct 24, 2012, by Poll
There's nothing quite like cracking open a new software application and figuring out how it works. This month, we're asking "what's the first thing you do when trying new software?"
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Searching for the right KPIs

Oct 10, 2012, by Jonathan Taylor
Search marketing isn't jut about getting to rank #1 on Google - it's about writing compelling content that encourages searchers to click on your website and then complete a goal. To be effective, search marketers need to blend the art of writing with the science of measurement and analysis.
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Water cooler talk: BI's missed opportunity

Sep 26, 2012, by Allan Wille
Instead of trying to control office chatter, why not provide your employees with talking points about your business performance that will pique their interest? Find out how to do this with a web-based dashboard.
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Poll: Which credit card do you use most at work?

Sep 19, 2012, by Poll
After the success of last month's poll, we're back with another poll to answer the question, "what credit card is in your company's wallet?"
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How do you access your mobile BI?

Sep 10, 2012, by Jonathan Taylor
We've just wrapped a year long study of how you access your mobile BI (Klipfolio Dashboard for web and mobile), and the results are in. Check out this article to find out what brand accounts for 80% of mobile access.
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No more wallets! What's next?

Aug 24, 2012, by Jonathan Taylor
Mobile phones are changing habits that are deeply engrained. If PayPal is correct, we are going to be wallet free by 2016. What types of changes do you think mobile phones will continue to bring?
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Poll: Exporting vs Printing

Aug 20, 2012, by Poll
What do you think is the easiest way to share your dashboard: printing it (PDF), or exporting it to a program like Excel? Let us know!
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Forecast for the Cloud? Success, with a chance of going mainstream

Aug 15, 2012, by Jonathan Taylor
A recent Google-sponsored study shows that CFOs are optimistic about cloud computing, citing perceived cost and productivity benefits. What does this mean for Cloud BI?
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Cloud BI - Why it's here (to stay)

Jul 30, 2012, by Allan Wille
With a term as hyped as cloud BI, there is bound to be a lot of uncertainty. To help put you at ease, we answer 3 common questions about cloud BI.
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Taking the pulse of your healthcare organization with clinical KPIs

Jul 09, 2012, by Jonathan Taylor
The ultimate measure of your performance in the healthcare industry is patient satisfaction and clinical outcomes. Take the pulse of your organization with clinical KPIs and put that information where it can make a difference.
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David vs. Goliath - 3 lessons from SMEs about cloud and mobile BI

Jun 18, 2012, by Jonathan Taylor
Just like David, SMEs are keen to use the latest technology to solve problems and level the playing field. In this blog, we take a look at 3 lessons SMEs can teach us about implementing a cloud and mobile business intelligence (BI) solution.
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The case for Mobile BI - Sales departments

Jun 13, 2012, by Jonathan Taylor
Meet Andrew, a sales rep who is seeking a way to stay connected to KPIs even when he is away from the office (which is all the time). Cloud and mobile BI applications aren't just for users on the road - it is for any department or organization that wants to make their KPIs unavoidable. Find out more in this use-case.
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The case for Mobile BI - Marketing agencies

May 10, 2012, by Jonathan Taylor
Not only do marketing agencies have to manage data from multiple sources, they need to distribute that data to clients and account managers in a way that makes sense. Learn how web and mobile BI can help your marketing agency broadcast KPIs to keep everyone in the know.
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Keeping your business afloat with Financial KPIs

May 04, 2012, by Jonathan Taylor
If your business is a boat, then your financial ratios and metrics is your weather forecast. Like any good sailor, you don't want to leave port without knowing everything you can about the conditions at sea.
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The case for Mobile BI - Call Centers

May 01, 2012, by Jonathan Taylor
Mobile business intelligence (BI) has the potential to improve the performance of your call center by giving agents, managers, and executives access to the key metrics that matter. Learn how web and mobile BI can help your call center optimize performance and improve decision making.
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Klipfolio at eMetrics Toronto

Apr 27, 2012, by Jonathan Taylor
A recap of eMetrics Toronto, thoughts on online marketing metrics, and a "chance" encounter with leading web analytics expert, Stephane Hamel.
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10 years, 10 lessons

Feb 15, 2012, by Allan Wille, President & CEO
In this candid post, Allan Wille shares some of his personal and business observations, insights, and experiences after 10 years at the helm of Klipfolio.
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Business Reporting. Cycle Period.

Nov 17, 2011, by Allan Wille
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The "What is" Series

Aug 19, 2011, by Allan Wille
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Do you follow your vendors?

May 17, 2011, by Allan Wille
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A KPI for mending broken hearts

Feb 14, 2011, by Allan Wille
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2011 Business Intelligence predictions

Jan 11, 2011, by Terry Brown
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KPI Dashboards in the Call Center.

Dec 23, 2010, by Terry Brown
How KPI Dashboard can help reduce call handling time and increase agent productivity by combining traditional call center metrics with real-time business-relevant data.
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What is a KPI, Metric or Measure?

Dec 06, 2010, by Allan Wille
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Clear metrics + fewer clicks = greater CRM adoption.

Nov 26, 2010, by Terry Brown
Many companies never realize the expected returns from their CRM implementation. There is no magic increase in sales, no increase in the customer satisfaction index following the implementation of a shiny new application. Adding a KPI dashboard could improve this.
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Consolidating and summarizing metrics - KPI FUD

Nov 23, 2010, by Allan Wille
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Data is not the biggest obstacle - people are.

Nov 15, 2010, by Terry Brown
Today, rapid changes in technology are nothing new. However, the adoption of new or emerging technology is being hindered, not by cost or complexity, but by human nature.
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KPIs in the Autobody repair industry

Oct 22, 2010, by Terry Brown
KPI's and car repairs You can pick it up Friday mate!
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Data Democracy

Oct 14, 2010, by Terry Brown
Today’s successful companies believe in a data democracy. What are some of the benefits of KPI Dashboards for the masses?
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Operational BI: The best have it, laggards don't.

Oct 08, 2010, by Allan Wille
I wanted to sum up the findings in an Aberdeen Group report published a few weeks ago, as their research highlights big differences in the success of companies that use Operational BI and those who don't.
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What's the most influential real-time dashboard?

Sep 20, 2010, by Allan Wille
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Up and to the right!

Sep 01, 2010, by Allan Wille
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The History of Business Intelligence

Aug 11, 2010, by awille
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IDC touts SAP leadership in business intelligence.

Jul 30, 2010, by Allan Wille
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ROI calculations: cost savings or revenue increase?

Jul 15, 2010, by awille
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Why all the buzz around MDM?

Jul 08, 2010, by Allan Wille
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Consolidation and Consistency in Business Intelligence Reporting

Jun 09, 2010, by Gregory A. Quirk
A couple weeks ago there was a post about mashups and it triggered a discussion here at Klipfolio about the value of having access to business intelligence information from multiple sources in one location. It is simplicity and consistency presenting the data that really helps users understand their KPIs.
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Who Pays for SMS? Would your Company? Survey Results

May 18, 2010, by Gregory A. Quirk
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Who uses SaaS, and why? Survey Results

May 13, 2010, by Gregory A. Quirk
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Software licensing models. What's your opinion?

Oct 21, 2009, by awille
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Help Desk: Tools, Metrics and Dashboards

May 08, 2009, by awille
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The value of your gut

Mar 04, 2009, by awille
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The thing about Web apps

Feb 03, 2009, by awille
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How's my Wiki?

Sep 21, 2007, by bogrady
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Experiences from the Web 2.0 Expo

Apr 23, 2007, by Fred Dixon
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Who are you guys anyhow?

Mar 12, 2007, by awille
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Year of the Widget, Question Mark.

Jan 22, 2007, by awille
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Security and Widgets

Nov 22, 2006, by fdixon
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Ein Feed-Ungetüm

Jun 28, 2006, by awille
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Thursday Reading

Jun 22, 2006, by awille
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Eye Candy vs. Monitoring Changes to Remote Content

Jun 20, 2006, by FredDixon
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We Made the Everything Web 2.0 Club

Mar 24, 2006, by awille
Web 2.0. It's a term everyone is embarassed to use but secretly can't get enough of ... and what do you know, Bob Stumpel at the Web 2.0 Group has added us to this not-so exclusive club. Thanks Bob :)
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Nice to Hear

Jan 30, 2006, by awille
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Marketing Outside the Browser - ie: The Desktop

Oct 09, 2005, by awille
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My KlipFolio Configuration

Oct 05, 2005, by peterm
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