In case you missed it on our new home page, let me be the first to tell you...
KLIPFOLIO ENTERPRISE for GOOGLE ANALYTICS is now AVAILABLE!
If you're a metrics junkie like me, you'll want to download the free trial ASAP. I've been excited about this new use of my desktop dashboard since I tried the beta version. In short, I don't need to log in to Google Analtyics and dig for the stats I want anymore. Now they come to me on my desktop. This sounds like a small change but I dare you to give it a try and not fall in love.
Having the KPIs in front of me all day is awesome. I can see my top keywords, whether my goals are trending up or down, how much traffic I'm getting and where it's coming from.....all right on my desktop.
How cool is that? I 've tried it as a sidebar and a bottom bar and right now I'm liking the bottom bar best. You can see all the details on our new KlipFolio for Google Analytics product page.
You only need to weather one call storm to understand why enterprise help desk teams often develop a siege mentality. While all these service desk pros are supporting regular users, who supports them?
A couple years back the KlipFolio team decided that we do. And as it happened, quite a few of our enterprise dashboard customers now come from the help desk department. Interestingly, while they also use KlipFolio enterprise as a dashboard for their own metrics, what they really want is a fast and effective way of alerting employees to systems changes. It's a really good way of avoiding the call storms that make life difficult for the help desk team.
Allan shared this message with the Help Desk Institute at its annual conference on May 15. The response was unanimously positive. But the high turn out at the conference left us wondering, if all the Help Desk staff were at the conference....who was answering the phones? Please contact your system administrator.
