Klipfolio Dashboard 5.1 is now available for download. In addition to the new and exciting addition of graphing support, the following new features and enhancements are included in this version:
- An 8-fold performance improvement in CSV/TSV data parsing, as well as much improved support for data in quoted strings in CSV/TSV data.
- A new "collabel" attribute that allows Klip authors to specify a column label that is different than the label displayed in the tooltip.
- Support for using a 3-line tall number instead of an image in card layout.
- The ability to specify prefixes and suffixes for numerical data, such as currency symbols or units of measure.
- A way to specify the input format for type: date so that a Klip can read any date format.
- A new feature that allows Enterprise customers to send notifications and alerts to all of their users.
For a complete list of new features, enhancements, and bug fixes, refer to the Release Notes.
Be sure to also check the Klip Developer Guide, API documentation , Cookbook, and Forum for updates.
Competition being what it is in today's tight marketplace, organizations depend more than ever on salesforce automation systems to help drive top-line growth. By improving the visibility of key data, these applications drive higher sales and help build and maintain profitable customer relationships.
Of course, the key word here is "visibility." The effectiveness of any sales automation solution can be measured by the degree to which it provides sales managers, reps, and customer relationship specialists with the information they need to know what is happening with the sales process in real time.
The fact that desktop dashboards are all about data visibility and real-time information makes them a natural and essential part of any sales automation process. So it should come as no surprise that, at Klipfolio, we set out to develop a desktop dashboard to leverage the capabilities of the world's leading automated salesforce solution – Salesforce CRM, from salesforce.com.
By converting critical, fast-changing, often hidden data in Salesforce CRM into real-time information on the desktops of sales personnel of all stripes, Klipfolio Dashboard for Salesforce CRM takes the extra step needed to make the most of a Salesforce CRM investment. It's yet another example of how a modest investment in desktop dashboarding can leverage a very significant commitment to an underlying information system.
Take a look and if you too would like get KPIs from Salesforce CRM on the desktop, let us know.
At a recent Help Desk Institute event, Klipfolio staff had a chance to chat with Call Center and Help Desk staff about the daily challenges they face. Here's what we learned.
What strikes me about all these challenges is that they are crying out for real time visibility.
How does Klipfolio help the Help Desk? Well, for starters, we tap into each and every source of relevant data, no matter where it's from or what its format, and combine it to tell the whole story about what's happening.
As for which metrics matter, deciding that is Step One in the Klipfolio process for getting customers up and running. Invariably, we learn that different metrics matter to different people. Help Desk managers, workers, and supervisors all have to focus on different things, so they need different Klips in their dashboards.
Of course, it's the immediacy of a Klipfolio Dashboard that makes it so valuable. By providing the right information to the right people in real time, it lets them work in the present. For Help Desk and Call Center workers this means faster response times for increased customer satisfaction.
As for measuring ROI, what better way to do that than to provide management with stats that show how faster response times have avoided those costly mistakes of the past and kept the company's customers and employees happy.
Help Desk is one of many clear-cut cases where a modest investment in operational dashboards can pay big dividends. If you're a Help Desk or Call Center worker, you should really check out what Klipfolio Dashboard for Help Desk can do for you.
