KlipBlog / December 2010.

The official Klipfolio weblog.

KPI Dashboards in the Call Center.

Dec 23, 2010, by Terry Brown

How KPI Dashboard can help reduce call handling time and increase agent productivity by combining traditional call center metrics with real-time business-relevant data.

posted in: thoughts

What is a KPI, Metric or Measure?

Dec 06, 2010, by Allan Wille

posted in: thoughts