The Help Desk at McCairn International Airport demands fast resolution to trouble tickets so that people and goods continue moving smoothly and safely. To accelerate response and resolution times, the Service Desk team deployed a Klipfolio Dashboard for Help Desk. The desktop dashboard allows agents to see and manage information such as open trouble tickets from its MS Reporting Service right on the desktop. Frequent tasks such as response and resolution emails have likewise been automated and built into the dashboard. In addition, the Help Desk Manager now uses Klipfolio Dashboard to track team performance metrics at a glance.
Klipfolio develops Klipfolio Dashboard – the KPI Dashboard – to help the Fortune 1000 increase the visibility of key performance indicators for informed decisions that improve performance and profitability. Klipfolio Dashboard is the only enterprise dashboard that presents information where it's always visible and actionable. Clients include Intel, Staples, Aviva, Baxter Healthcare, and Lufthansa. For more information, visit www.klipfolio.com.
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