Get the tools you need to manage your workload right on your desktop. Your Klipfolio Dashboard for Help Desk lets you track, update, and share trouble tickets; monitor issue and call volumes; and share fixes across the enterprise with ease. And Klipfolio Dashboard drops into your existing infrastructure.
Write, schedule and publish messages that get noticed when IT bulletins don't. Klipfolio Publisher can be used by multiple authors and because it's hosted remotely and securely by Klipfolio, there's no additional work for IT.
Klipfolio Dashboard for Help Desk easily integrates with common help desk applications as well as supporting common formats like CSV and XML or any ODBC (SQL) database.
Spot and manage help desk issues with at-a-glance clarity. Klipfolio Dashboard for Help Desk offers you color-coded scorecard indicators and bar charting to help identify issues and priorities quickly. Monitor open, closed, and pending cases on your desktop.
Keep costs down by letting Klipfolio Dashboard with Active Directory decide who can see what and when. Both large and small help desk teams can benefit from precise, timely data to achieve maximum performance.
Use Klipfolio Dashboard for Help Desk for a high-level aggregate view of your help desk metrics and then zoom in on specific trouble ticket details. Discover an issue and you can analyze and calculate right on your desktop in columns and rows with ratios, sums, and averages for easy sharing and presenting.
Your Klipfolio Dashboard for Help Desk lets you do more than passively monitor your help desk performance data. Take action right from your desktop dashboard by filtering information, sharing reports with your colleagues, and more.
Let your team members see help desk performance data however it makes sense to them: toggle columns on or off, perform alphanumeric or time-based sorting, and more. Help desk agents and managers can see the data they need the way they need to see it.
Whether you want your whole team to see the same data the same way, or if you've deployed Klipfolio Dashboard to other parts of the enterprise, you can lock down part or all of the dashboard interface to prevent user error and ensure effective communication.
Next: Dive into the technology behind Klipfolio Dashboard
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