Meet Andrew, a sales rep who is seeking a way to stay connected to KPIs even when he is away from the office (which is all the time). Web and mobile BI applications aren't just for users on the road - it is for any department or organization that wants to make their KPIs unavoidable. Continue reading...
Eric's role as a manager of a call center means he is in the hot-seat in one of the busiest departments in his organization. When things start to go bad, not only is he accountable, but he needs to act quickly or else the call center will be overwhelmed by calls from upset customers. Continue reading...
Not only do marketing managers like Sandra have to manage data from multiple sources, they need to distribute that data to clients and account managers in a way that makes sense. That's why she needs a way to provide clients and agents with data for each campaign in a way that is accessible, visible, and actionable. Continue reading...
Last night, Sean and the Web master learned the firm is being acquired by a rival. This morning Internal Communications must prepare a notification to inform the workforce. It's important that each employee hears the news at the same time. Continue reading...
While a colleague heads for the server room, Mark needs to notify affected users of the outage before 9 AM when most of them will log on. If he can do it quickly, he knows he can prevent a storm of calls that tie up phone lines and help desk agents. Continue reading...
The quality of sales leads - especially web-based ones - have a shelf-life, and Barb knows it. The fresher a lead is when she gets it, and the sooner she can follow up on it, the better it is for her and the organization. Continue reading...
