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Desktop alerts and employee notification systems are increasingly important for IT help desks and other departments in large enterprises. When an enterprise system goes down, call avoidance is crucial for help desk employees. The same staff members that are working on the problem must also answer the phones when business users trigger a call storm to enquire about the issue. With a mini-dashboard installed on every desktop, the help desk can quickly broadcast business alerts and employee notifications across the organization to help limit or avoid calls altogether. The desktop alert system can also be used to share projected resolution times and temporary solutions with all users. This kind of business notification is particularly valuable when the affected systems include email servers – effectively cutting off the only other means of simple broad-based communication between the help desk and the enterprise.
Klipfolio deploys mini-applications or dashboards that help enterprises accelerate response and resolution times with real-time alerts. Displaying important corporate alert information on the desktop, rather than sharing it through a web portal or email, is more effective because employees can passively monitor data without changing their focus or switching applications. Centralized distribution and management allows IT and help desk employees to deliver desktop alerts to all employees without having to physically visit every desktop in the organization. Once installed, an employee notification system can appear as a top bar, bottom bar, or sidebar or remain as a free-floating window on screen. The usage and appearance of a desktop alert dashboard is similar to many freely available desktop widgets and can also be used for many of the same purposes in addition to employee notification. Some enterprises include general information such as weather or stock quotes on the dashboard and often departments outside of the help desk team take advantage of the desktop application to alert the workforce to other organizational changes.
Klipfolio Dashboards by Klipfolio snap-in to your existing systems with little IT intervention. Help desk departments at organizations like Lufthansa are already using Klipfolio Dashboard to publish alerts on their employee desktops. In addition to the benefits of sharing vital help desk information with employees, help desk teams use Klipfolio Enterprise to cut their own response times, increase customer satisfaction, and enable user self-help for repetitive fixes to everyday problems. Elsewhere, other departments from marketing to operations have deployed Klipfolio Enterprise for real-time awareness of key performance metrics that accelerate decision-making. The dashboard can draw on a variety of corporate data sources such as SugarCRM and there are literally thousands of different Klips available for use.
