Decades after Marshall McLuhan taught us that the medium is the message, KPI (Key Performance Indicators) dashboards are proving the point to enterprises emphatically. Organizations that have identified their top level KPIs, are close to locking in a competitive advantage over those organizations that don't know what their most important activities are or even how to measure them. But the nature of KPIs means that different parts of the enterprise tend to be responsible for different metrics. Single-minded pursuit of excellence in the one indicator that tracks your group's performance may actually hinder the performance of other areas of the business if managers can't see how different KPIs correlate. This means all your KPIs needs to be visible to managers in one place. Multiple spreadsheets, print outs, emails etc. don't do justice to the potential value of the KPI idea. Web and mobile KPI dashboards address this missing piece of the KPI puzzle .
The means by which you report your KPIs to the enterprise ultimately dictates whether or not your KPIs matter to the daily activities of your workforce. For example, if your KPIs are only seen once per quarter in a slide deck presented to the whole company, it's difficult for information workers to take ownership of the metrics that apply to them. After the all-hands meeting it's back to business as usual. Maybe those KPIs will improve next quarter? Instead, enterprise performance indicators need to be grouped in a single place that is visible to all employees on a daily basis. Real-time KPI dashboards are the perfect medium for disseminating KPI data in a timely matter. This is true whether your KPI dashboard appears on the screen of a computer, a handheld wireless device, or a big screen at the all-hands meeting.
Broadcasting your message using a KPI dashboard helps keep everyone in your organization connected to importantKPIs (key performance indicators). Mobile dashboards offer an exciting new way to monitor your KPIs on any browser, mobile device, or tablet. Let's face it -- you can't always be in the office near your on-premise KPI dashboard solution. Sometimes, you need to make important decisions on the fly. That's where a mobile BI dashboard comes into play. By adopting a web dashboard, you can provide decision makers with real-time information that helps them make calls that take into account the facts on the ground.
Without a dashboard to report on
your changing KPI data, key performance metrics are out of sight and out
of mind. Taking this idea one step further, the enterprise doesn't just need
dashboard to surface performance data to employees;
rather, it needs a KPI dashboard that is always
visible to employees. Because
the medium is the message, requiring your staff to switch applications
to access their web and mobile KPI dashboard is
more than enough to prevent them from looking at their KPIs and metrics at all.
Busy people tend not to pay attention to things that aren't right in front of them. Ironically, if your employees learn that the metrics that really matter to them personally (salaries, awards, bonuses, promotions, status, achievement) are directly influenced by how well they drive their KPIs professionally, then they will demand easy access to a KPI dashboard before the enterprise thinks of rolling it out to them.