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A new year is a time for new year resolutions and predictions. We share our thoughts on the BI trends we foresee in the next twelve months.
To start the year we are thrilled to announce that Aviva, the UK’s largest insurance company and RenaisanceRe,
one of the world´s most successful catastrophe reinsurers based in Bermuda
have chosen Klipfolio Dashboard.
Back to Basics
In this month’s issue we get back to basics with articles focused on the
nuts and bolts of metrics and KPI’s including; What
is a KPI, metric or a measure? The anatomy
of a KPI and consolidating
and summarizing metrics. Each illustrates the importance of clearly
defined, measurable metrics in business.
We have been focusing attention in our blog on the ways a KPI Dashboard can leverage CRM applications in a business or call center. Find our how they can increase CRM adoption streamline workflow and increase productivity.
Simplified Training
Making sure you are getting the most out of your Klipfolio Dashboard is important to us. Find out how easy it is to increase your design and development know-how with new training programs.
Blog Posts
Understanding the definition of these is a prerequisite to developing performance indicators of your own.
As you move up the corporate hierarchy the need to consolidate and summarize data and metrics increases in order to convey the status of the most relevant information that may require action.
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Insight
The careful definition and use of a KPI, enables a business or department to monitor its progress against defined goals by adding context to a number.
A KPI Dashboard optimised for the call center provides a simplified, actionable visualisation of the operational business data to front line agents, supervisors and managers so they can see trends, manage exceptions and take corrective action to achieve business objectives and keep callers happy.
Many companies never realize the expected returns from their CRM
implementation due to poor application adoption. Find out how a
KPI Dashboard can help streamline workflow, increase
productivity and CRM adoption.
Dev Know-How
Masayo Kodera & Jeremy Hall
We have introduced more flexible training options to show you how to build better, more efficient Klips in less time, increasing your ROI.
Whether you’re new to Klipfolio Dashboard or have used it for years, our training is structured to take you from the basics through to advanced data visualising techniques and covers all aspects of the design and presentation of data using Klips. Learn more on our website or download our new training document.
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