Call Center Dashboard.

Reduce call handling time and increase agent productivity by combining traditional call center metrics with real-time business-relevant data.

Align agent priorities

Streamline processes

Manage in real-time

Reduce handle times, motivate agents, and increase customer satisfaction

Agents with a call center dashboard are better equipped to improve your customer's experience and make more informed decisions. Having right-time business data visible throughout the day is about having data-aware agents able to respond to customer inquiries in less time and with greater accuracy. Traditional call stats such as handle time and number of call waiting can now being augmented by call center dashboards, providing additional information from CRM or HR systems. An agent who has information on product inventory levels, billing history and offers or promotions, is better able to handle contacts by reducing the need to put callers on hold or transfer them.

Team and business priorities are front and center

Agents and managers using real-time dashboards always have business KPIs in focus at all times. Augmenting large wallboards, agents never lose sight of the metrics that matter to your business. A call center dashboard is about self-management and goal-orientation on an agent level. At the manager or executive level, a call center dashboard can improve workload management and, using Klipfolio Publisher, can improve communication with agents. Keep your priorities front and center with Klipfolio Dashboard.

Real-time view of what matters

Klipfolio Dashboard combines call center and business metrics on the desktop, in the browser, and on your mobile device. Having an up-to-date view of the business ensures that you can align each individual's actions with team goals and that those goals are driven by your business strategies.

Benefits of Klipfolio Dashboard for call centers

A call center dashboard provides your organization and your agents with the right-information at the right-time improving service-level adherance and improving customer satisfaction. Check out some of the benefits of Klipfolio call center dashboard.

Reduce call transfers. Provide agents with access to the data that your customers need, so that they can answer questions directly without onerous, costly transfers.
Proactive agent communication. With Klipfolio Publisher you can communicate with agents and share news, changes, and instructions instantly.
Act now. Take action from your dashboard by completing important tasks right from your desktop.

Manage agent workload Real-time agent and business metrics let managers assign work in a way that improves agent efficiency and responds to current business demands.
Set alert thresholds. Use experience and analytics data to set alerts for different problems, staff, and solutions.
Improve data visualization. Colour coded scorecard indicators and interactive charts help to quickly identify issues and priorities quickly.

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On-premise power

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FREE TRIALS:No credit card required.

Web & Mobile

Get started in seconds

Desktop

On-premise power

"Klipfolio Dashboard is quickly becoming the most requested application within the service centre!"

Aviva
Daniel Steel, IT Service Desk & IT Access Operations Team

"Klipfolio Dashboard provides real-time visibility for site and system performance, and was instrumental in streaming operational metrics during the holiday season."

Hybris
Mark Sadegursky, Vice President