The e-Government (Gov 2.0) initiative is about collaboration and providing citizens and businesses with faster, more responsive experiences when interacting with government agencies at all levels. The promise of open and accessible government is good news for taxpayers. However, many government agencies and departments now need to understand how to best to present key data that is accurate and up-to-date.
Government agencies face unique challenges when it comes to managing and sharing information. They collect large amounts of data but are heavily regulated with complex requirements around privacy and accuracy of data. A mandate for transparency, making information available in a timely manner, and to be publicly accountable for spending is driving the development key performance indicators (KPIs).
Measuring KPIs is about aligning staff, improving efficiencies, and being proactive in addressing challenges and opportunities. Increasingly – especially in large departments such as public health, public works, transportation, and finance – the data is becoming more real-time and more easily accessible. Delivering real-time, accurate, and actionable information via focused KPIs that reflect agency policy and goals enables decisions to be made that are based on current information and allows civil servants as well as citizens to see the progress and status of key metrics.
A KPI dashboard is an ideal application to ensure key metrics are available to users in a format that is easily understood and visualized. For example, citizens can view public health KPIs using their web browser, such as clinic wait times or current risk indicators. Government office staff using a KPI dashboard on their desktop, or mobile device can monitor operational metrics and be alerted to changes. For public areas such DVLA or benefit office, key performance indicators can be communicated using large, flat panel displays.
Klipfolio has worked with public sector agencies, including Tulsa health department, Oklahoma City health department, the city of Houston, and Clark County dept of Aviation, to enable them to provide real-time notification and threshold-based alerts that are clear, concise, and agency-specific, ensuring that changes in any key performance indicators will never go unnoticed.
KPIs, Dashboards and Operational Metrics: The 10 Guidelines.
