Help Desk Dashboard.

Exceed response and resolution times with real-time alerts.

Track open cases

Set threshold alerts

Meet SLA targets

Reduce response times,
increase customer satisfaction, and meet SLA targets

A help desk dashboard will improve performance across the support department with real-time tracking and sharing of incidents, cases, and metrics. Help desk agents can make better, more informed decisions because of the visibility of right-time business data. Management can quickly re-allocate resources to accommodate changing workloads. Leverage data from trouble ticket systems such Parature, Remedy, Heat, and others. With a help desk dashboard, you can resolve more problems in less time making a direct impact on customer satisfaction by meeting SLAs.

Team and business priorities are front and center

Service desk dashboards present team and business KPIs where agents and managers can't miss them. Similar to large wallboards, agents never lose sight of the KPIs that they are being measured against and always know how they are performing. Managers can consolidate all of their data sources and better manage agent workloads. Using Klipfolio Publisher, managers can instantly communicate with their teams by sending messages directly to agent desktops.

With a help desk dashboard, you can align each agent's and manager's actions to help contribute and reinforce your organization's goals and priorities. A support center dashboard frees up your real-time data and keeps your priorities front and center.

Meet SLA targets

Improve the performance across your support department with real-time tracking and sharing of incidents, cases, and metrics. Tracking escalation and response times is critical for a support team to ensure that SLA targets are being met on a case-by-case basis. The Klipfolio help desk dashboard provides an early warning system ensuring SLA commitments are being met and penalties avoided.

Benefits of Klipfolio Dashboard for the service desk

Track open cases at a glance. Easily track trouble tickets that are open and ensure the appropriate resources are allocated and based on the priority and the contracted response time.
Manage agent performance. Stay on top of the status of outstanding trouble tickets, ensuring problems are correctly routed and escalated within the support organization and their status tracked against SLA targets.
Proactively alert agents and employees. With Klipfolio Publisher, broadcast important maintenance or network outage alerts to employees that may be affected, eliminating unnecessary calls to the support desk.

Help desk data visualization. Colour-coded scorecard indicators and interactive charts help you to quickly identify issues and manage priorities.
Spot trends and opportunities. Quickly identify opportunities for process improvement or where self-service can automate repetitive problems and eliminate tickets. Allow your support staff to focus on priority problems.
Streamline your workflow process. Klipfolio Dashboard can help you streamline your workflow. Tickets can be updated from your call center dashboard directly, dramatically reducing the time it takes to update ticket information.