Track open cases
Set threshold alerts
Meet SLA targets
A help desk dashboard will improve performance across the support department with real-time tracking and sharing of incidents, cases, and metrics. Help desk agents can make better, more informed decisions because of the visibility of right-time business data. Management can quickly re-allocate resources to accommodate changing workloads. Leverage data from trouble ticket systems such Parature, Remedy, Heat, and others. With a help desk dashboard, you can resolve more problems in less time making a direct impact on customer satisfaction by meeting SLAs.
Service desk dashboards present team and business KPIs where agents and managers can't miss them. Similar to large wallboards, agents never lose sight of the KPIs that they are being measured against and always know how they are performing. Managers can consolidate all of their data sources and better manage agent workloads. Using Klipfolio Publisher, managers can instantly communicate with their teams by sending messages directly to agent desktops.
With a help desk dashboard, you can align each agent's and manager's actions to help contribute and reinforce your organization's goals and priorities. A support center dashboard frees up your real-time data and keeps your priorities front and center.
Improve the performance across your support department with real-time tracking and sharing of incidents, cases, and metrics. Tracking escalation and response times is critical for a support team to ensure that SLA targets are being met on a case-by-case basis. The Klipfolio help desk dashboard provides an early warning system ensuring SLA commitments are being met and penalties avoided.
"Klipfolio Dashboard helps us share key information within our ICT support organization."