Whether you manage an online store, a single storefront, or a nationwide chain of outlets, in retail the key objectives are increasing revenue, accurately forecasting demand, and providing outstanding customer service. Today's retail industry is highly competitive and often operates on a thin profit margin. Staying one step ahead of the competition demands accurate and up-to-date information in order to drive your business objectives and meet your customers' demands.
Managing the supply chain from end-to-end is critical to keeping inventory at optimum levels and costs down. It is vital to know which lines are selling and which are not. Business intelligence (BI) software today enables supply chain, logistics, and sales information to be gathered and analyzed with greater ease than ever before. However, making accurate, real-time information visible to those employees who can act upon it can still be a challenge. What inventory is in transit, in the warehouse, or on the shelf? How is today's purchase and returns behaviour different from yesterday's? And what are this morning's profitability metrics? The ability to effortlessly monitor these retail KPIs from across your organization is critical to increasing your bottom line.
A KPI dashboard is an important tool for ensuring that the right key retail metrics are available to management and employees throughout the company. For example, sales staff could view customer and performance KPIs using a mobile device. Purchasers or logistics staff using a KPI dashboard on a PC desktop can view critical distribution metrics and be alerted if thresholds are exceeded. For large areas, such as a warehouse or call center, key performance indicators can be communicated using large, flat panel displays.
Klipfolio has worked with leading retail suppliers, including Staples, Summit Sports, Premier Stationery, and Audace Lunettes, to enable them to provide real-time notification and threshold-based alerts that are clear, concise, and role-specific, ensuring that changes in any key performance indicators will never go unnoticed.
"With Klipfolio Dashboard, the Sales Order Processing group is building better loads. We're getting orders to customers one or two days earlier than we used to. That gives us happier customers, and that gives us a leg up on the competition."
"The business is more efficient, the information I get is accurate and current, not filtered through layers of management or reports."
Alain Lachambre, Président