Technical Support Specialist - Professional Services

Reports to: Director, Services & Support

Works with: Customers, Technical Support, Sales

Level: Intermediate to Senior

Location: Ottawa, ON or Rest of Canada (remote work)

You excel at solving complex problems, and understanding data in all its amazing forms. You’re also patient and thorough when working with customers - no formula is too complex for you to explain. Acronyms like JSON, XML, APIs, and SQL are second nature to you. You understand concepts like VLOOKUP and nested IF statements, but are also happy to work in a LOOP or SWITCH statement. Data alignment means something and formulas make you happy. Experience with BI tools is a plus.

Key responsibilities:

  • Train customers to use Klipfolio and help them maximize their experience with the product
  • Work with the sales team to engage prospective customers and on-board new customers
  • Become a Klipfolio product expert
  • Work closely with customers to understand their requirements and help develop dashboard solutions
  • Provide estimates and schedules for professional service projects
  • Build dashboards, visualizations and data connections using the Klipfolio Dashboard application
  • Research, master and deliver results from APIs such at Facebook, LinkedIn, Google Analytics, Twitter, HubSpot, Salesforce and a multitude of other common and uncommon web services
  • Provide ongoing monitoring and support for managed dashboards.

Required Skills:

  • Strong customer interaction and requirements analysis skills
  • Strong technical skills, including knowledge of web APIs (REST)
  • Experience with CSS, HTML, JavaScript, SQL, scripting languages such as Python
  • Ability to use functions to develop complex formulas for data visualizations
  • Aptitude for learning new software
  • Strong oral and written communication skills
  • Problem-solving proficiency with a very strong attention to detail
  • Experience working with SaaS or cloud-based software tools
  • Background working with or defining key performance indicators or dashboards
  • Experience working with Klipfolio or other BI or dashboarding applications
  • A STEM background and/or education in Computer Science, Analytics, Business and Technology

Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Professional Services - Technical Support".

If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.

Want to get ahead of the competition? Show off what you can build in Klipfolio!

Klipfolio is a fast growing early stage SaaS company with a proven product and an ambitious vision. Since our Series B funding of $12M in Jan 2017, we now have 10,000+ clients, spanning over 80 countries.

Imagine a world where every team has real-time access to the metrics they need to continually improve and optimize their business each and every day.

Imagine no more because at Klipfolio we have developed a real-time cloud based dashboard solution for teams who want to continuously monitor the health of their business.

klipfolio health benefits

Great Health Benefits

klipfolio employee stock option

Employee Stock Option Plan

klipfolio competitive salaries

Competitive Salaries

klipfolio 3 weeks vacation

3 Weeks Vacation

klipfolio flexible work hours

Flexible Work Hours

klipfolio fitness benefit

$600/Year Fitness Benefit

klipfolio free snacks and drinks

Free Snacks and Drinks

klipfolio pet friendly

Pet Friendly

klipfolio - active social commitee

Active Social Committee

klipfolio - parental leave

Parental Leave

klipfolio christmas

Christmas - New Years Shut-down

klipfolio bike clinic

On-site Bike Clinic