UX Researcher

Reports to: Design Manager

Works with: Customers, Product Management, UX Designers

Location: Ottawa, ON or Rest of Canada (remote work)

User Experience is at the very heart of our company’s DNA. No joke - we have the test results to prove it. Before we ever wrote the first line of code we agonized over every UX detail then, tested and re-tested it. And then we did it again until we were truly happy with the results.

We’re looking for a “T-shaped” UX Researcher. Sounds painful, no? Here’s what we mean - we need a talented and skilled user experience generalist who can move a project forward from start to finish, but who is also developing a specialized UX superpower. For this role, that superpower is Research and Usability (insert your favorite action movie soundtrack here).

Our mission is simple: make monitoring the health of our customers’ businesses with Klipfolio fast, easy, and fun. If you’ve got the right cape and tights, this could be the right opportunity for you.

Responsibilities:

  • Interview prospects, customers, partners, domain experts, and stakeholders
  • Create and maintain profiles and personas
  • Define and refine user journeys and key stories
  • Identify, coordinate, collect, analyze, and monitor quantitative and qualitative data from system usage, behavioral studies, surveys, A/B tests, and other queries
  • Plan, coordinate, and conduct usability evaluations (from simple prototypes to production code)
  • Communicate and evangelize research findings and prioritize recommendations
  • Coordinate 3rd-party research and data collection
  • Identify new opportunities for UX improvements in other aspects of Klipfolio business

Requirements:

  • Basic aptitude for the following UX sub-disciplines outside of UX research: information architecture, information design, content design, and UX advocation
  • Fluency in modern best practices for data collection, usability testing, and performance monitoring
  • Basic understanding of cloud application architecture
  • Solid communication skills and the ability to articulate the rationale for recommendations
  • Engaging and thoughtful interview and test approaches with subjects
  • Decent aesthetic sensibility and appreciation of good design
  • 1+ years experience with any UX design subdiscipline

Bonus:

  • Previous experience using tools such as Mixpanel, FullStory, VWO (or Optimizly)

Send your resume and a link to your portfolio (or samples of your work) to careers@klipfolio.com. Ensure the subject line of your email contains "UX Researcher".

Application process: We work hard to review new applications shortly after they are submitted. If you are selected for an interview, you will be contacted within a week or two to confirm a date and time. Thank you for your interest in Klipfolio!

Klipfolio is a fast growing early stage SaaS company with a proven product and an ambitious vision. Since our Series B funding of $12M in Jan 2017, we now have 10,000+ clients, spanning over 80 countries.

Imagine a world where every team has real-time access to the metrics they need to continually improve and optimize their business each and every day.

Imagine no more because at Klipfolio we have developed a real-time cloud based dashboard solution for teams who want to continuously monitor the health of their business.

klipfolio health benefits
Great Health Benefits
klipfolio employee stock option
Employee Stock Option Plan
klipfolio competitive salaries
Competitive Salaries
klipfolio 3 weeks vacation
3 Weeks Vacation
klipfolio flexible work hours
Flexible Work Hours
klipfolio fitness benefit
$600/Year Fitness Benefit
klipfolio free snacks and drinks
Free Snacks and Drinks
klipfolio pet friendly
Pet Friendly
klipfolio - active social commitee
Active Social Committee
klipfolio - parental leave
Parental Leave
klipfolio christmas
Christmas - New Years Shut-down
klipfolio bike clinic
On-site Bike Clinic