Call Center Metrics
The most important Call Center metrics and KPIs. Learn about what metrics and KPIs are best for you, vote, and contribute your own.
Categories
All305
Marketing 165
Finance 80
SaaS 69
Sales 64
Advertising 40
Metrics with Benchmarks 35
Social Media 34
Product Management 23
Customer Success 23
Human Resources 12
New 11
Support 9
Fundamental 9
Call Center 6
Top 5 Sales 6
DevOps 5
Manufacturing 5
Top 5 Marketing 5
Top 5 Finance 5
Top 5 Email Marketing 5
Validated 4
Loyalty 4
Supply Chain 2
Legal 2
Productivity 1
Healthcare 1
Average Speed to Answer
Average Speed to Answer (ASA) is the average amount of time...
Call Abandon Rate
Call Abandon Rate is the percentage of people who hang up be...
Call Volume
Call Volume is the count of both incoming and outgoing calls...
Call-in Rate
Call-in Rate is the average number of inbound calls received...
Customer Satisfaction
CSAT is a measure of the level of satisfaction that a custom...
First Response Time
First Response Time (FRT) is the average amount of time take...