Marketing Metrics

The most important marketing, advertising, social, and funnel metrics and KPIs.

Email Click Rate

Email Click Rate is the number of unique recipients who clicked on any link in your email, represented as a percentage of successfully delivered emails. This metric is a good indicator of how click-worthy your subject lines are, and can also be used to gauge email deliverability.

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Email Clicks

Email Clicks is an email marketing metric that counts the total number of times any link in your email was clicked by your email recipients. Email Clicks data is used to calculate many other important email marketing metrics such as Email Click Rate and CTOR.

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Email Contacts

Email Contacts is an email marketing metric that refers to the count of the number of email addresses in an email list. A large email list with high quality Email Contacts can help you build ongoing relationships with your contacts.

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Email Forwards

Email Forwards is a count of the number of times an email was forwarded. This metric gives your marketing team insight into how useful, informative, and relevant your email content is to your users. It is also an indicator of potential list growth as recipients may then sign up for your email campaigns.

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Email Hard Bounce Rate

Email Hard Bounce Rate is the percentage of sent emails that are not delivered due to permanent, irreversible causes. Hard bounces usually result in the sender receiving a message of permanent failure.

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Email Ignore Rate

Email Ignore Rate is the percentage of sent emails that are ignored or deleted from the recipient’s inbox before being opened. It can be an indication that your email content isn’t engaging enough to be opened, or that your emails are being flagged as spam.

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Email Open Rate

Email Open Rate is the percentage of all delivered emails that are opened by recipients. A high Email Open Rate indicates that your email has captured the interest of your recipients and ensures that your message is seen by your target audience.

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Email Opens

Emails Opens counts the total number of times your email was opened by all recipients and is counted each time any recipient opens your email.

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Email Reply Rate

Email Reply Rate measures the percentage of sent emails that generate a reply. This metric is crucial for assessing the effectiveness of email marketing campaigns, customer engagement, or team communication efforts. Higher reply rates typically signify that the content of the email is resonating with the audience, prompting them to engage in the conversation. However, it's important to keep in mind that various factors can influence Email Reply Rate, including the quality of the email content, the subject line, and the relevance to the recipient.

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Email Soft Bounce Rate

Email Soft Bounce Rate is the percentage of emails out of the total number of sent emails that have not been delivered to the recipient due to temporary technical issues.

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Email Soft Bounces

Email Soft Bounces counts the number of emails that have not been successfully delivered to the recipient due to temporary technical problems, including full inboxes, large file sizes, and server down time.

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Email Unsubscribe Rate

Email Unsubscribe Rate is the percentage of email addresses that unsubscribe from an email marketing campaign, out of all email addresses that successfully received an email. Email recipients can choose to opt-out of mailing lists and this action is called an unsubscribe. Regulating the frequency, content, and purpose of sending emails can reduce Email Unsubscribe Rate.

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