What is Onboarding Calls?
Onboarding Calls is the number of phone calls made by the sales team to welcome new customers into the product. It is a good leading indicator of Engagement and Customer Lifetime Value.
How to calculate Onboarding Calls
Metrics related to Onboarding Calls
Net MRR Churn Rate
Net Monthly Recurring Revenue (MRR) Churn Rate is the percentage change in MRR due to expansions, ca...
Net Promoter Score
Net Promoter Score (NPS®) is a measure of a customer base's willingness to promote a product or serv...
Won Customers is the count of new accounts in the sales funnel that are “Closed Won”. It is a measur...