What is the difference?

Subscribers vs Contacts

Subscribers

Contacts

What is it?

The Subscribers metric counts the number of paid or non-paid users who have periodic access to a product or service. Most often, this metric refers to a subscription-based business model, for example, newspapers, magazines, phone, internet service, the use of software-as-a-service (SaaS), or even access to seasonal theatre performance.

Contacts are individual people that the business has a relationship with, often associated with an account. In many Content Management Systems (CRMs), such as Salesforce, Contacts are associated with qualified opportunities, existing customers, or past customers. Leads are usually not counted as Contacts.

Formula

ƒ Count(Subscribers)
ƒ Count(Contacts)

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Published and updated dates

Date created: Jan 15, 2019

Latest update: Nov 2, 2020

Date created: Jan 15, 2019

Latest update: Nov 2, 2020