Customer Success Manager
Roles
Full Resolution Time
Full Resolution Time is the time duration between the ticket...
Gross MRR Churn Rate
Gross Monthly Recurring Revenue Churn Rate (Gross MRR Churn...
Gross Revenue Retention Rate
Gross Revenue Retention (GRR) Rate is the percentage of recu...
Monthly Active Accounts
Monthly Active Accounts measures the number of unique accoun...
Monthly Active Users
Monthly Active Users are the number of unique users of an ap...
Net MRR Churn Rate
Net Monthly Recurring Revenue (MRR) Churn Rate is the percen...
Net Revenue Retention Rate
Net Revenue Retention (NRR) Rate, also known as Net Dollar R...
Onboarding Calls
Onboarding Calls is the number of phone calls made by the sa...
Propensity to Renew
Propensity to Renew is a measure of the likelihood a custome...
Renewal Rate
Renewal rate tracks churn and retention down to the month of...
Sales Cycle Length
Sales Cycle Length is the count of the number of days or mon...
Spend Lift
Lift in Spend is a loyalty metric that calculates the increa...