Customer Success Manager

Roles

All

Marketing Manager

Chief Financial Officer

Financial Analyst

Digital Marketing Manager

Social Media Marketer

Founder

Product Marketing Manager

Advertising Manager

Sales Manager

Product Manager

Customer Success Manager

Chief Revenue Officer

Marketing Automation Specialist

Accountant

Chief Marketing Officer

Customer Support Manager

Human Resources Manager

DevOps Manager

Sales Representative

Customer Service Representative

People Operations

Human Resources Specialist

Database Administrator

SEO Specialist

Supply Chain Manager

Accounts Receivable Specialist

Warehouse Manager

Account Executive

Full Resolution Time

Full Resolution Time is the time duration between the ticket...

Gross MRR Churn Rate

Gross Monthly Recurring Revenue Churn Rate (Gross MRR Churn...

Gross Revenue Retention Rate

Gross Revenue Retention (GRR) Rate is the percentage of recu...

Monthly Active Accounts

Monthly Active Accounts measures the number of unique accoun...

Monthly Active Users

Monthly Active Users are the number of unique users of an ap...

Net MRR Churn Rate

Net Monthly Recurring Revenue (MRR) Churn Rate is the percen...

Net Revenue Retention Rate

Net Revenue Retention (NRR) Rate, also known as Net Dollar R...

Onboarding Calls

Onboarding Calls is the number of phone calls made by the sa...

Propensity to Renew

Propensity to Renew is a measure of the likelihood a custome...

Renewal Rate

Renewal rate tracks churn and retention down to the month of...

Sales Cycle Length

Sales Cycle Length is the count of the number of days or mon...

Spend Lift

Lift in Spend is a loyalty metric that calculates the increa...