Customer Support Manager

    Roles

    All
    Marketing Manager
    Chief Financial Officer
    Financial Analyst
    Digital Marketing Manager
    Social Media Marketer
    Founder
    Product Marketing Manager
    Advertising Manager
    Sales Manager
    Product Manager
    Customer Success Manager
    Chief Revenue Officer
    Marketing Automation Specialist
    Accountant
    Chief Marketing Officer
    Customer Support Manager
    Human Resources Manager
    DevOps Manager
    Sales Representative
    Customer Service Representative
    People Operations
    Human Resources Specialist
    Database Administrator
    SEO Specialist
    Supply Chain Manager
    Accounts Receivable Specialist
    Warehouse Manager
    Account Executive

Average Speed to Answer

Average Speed to Answer (ASA) is the average amount of time...

Call Abandon Rate

Call Abandon Rate is the percentage of people who hang up be...

Call Volume

Call Volume is the count of both incoming and outgoing calls...

Call-in Rate

Call-in Rate is the average number of inbound calls received...

Cost Of Goods Sold

The Cost Of Goods Sold (COGS) is the measure of direct costs...

Customer Effort Score

Customer Effort Score (CES) is a measure of how easy or diff...

Customer Health Score

A Customer Health Score is a single, calculated number that...

Customer Satisfaction

CSAT is a measure of the level of satisfaction that a custom...

First Response Time

First Response Time (FRT) is the average amount of time take...

Full Resolution Time

Full Resolution Time is the time duration between the ticket...

Gross Margin

Gross Margin is a profitability ratio that measures Gross Pr...

Tickets

Customer Issues, tickets, or incidents, refers to the captur...

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