Customer Support Manager
Roles
All
Marketing Manager
Chief Financial Officer
Financial Analyst
Digital Marketing Manager
Social Media Marketer
Founder
Product Marketing Manager
Advertising Manager
Sales Manager
Customer Success Manager
Product Manager
Controller
Chief Revenue Officer
Accountant
Auditor
Marketing Automation Specialist
Bookkeeper
Customer Support Manager
Account Executive
Chief Marketing Officer
Human Resources Specialist
Customer Service Representative
Human Resources Manager
Sales Representative
Payroll Specialist
Accounts Payable Specialist
Warehouse Manager
DevOps Manager
People Operations
Supply Chain Manager
Accounts Receivable Specialist
SEO Specialist
Database Administrator
Logistics Analyst
Full Resolution Time
Full Resolution Time is the time duration between the ticket...
Gross Margin
Gross Margin is a profitability ratio that measures Gross Pr...
Requester Wait Time
Requester Wait Time (Calendar) is the total combined time a...
Ticket Reopen Rate
Ticket Reopen Rate (RR) is the percentage of solved tickets...
Ticket Reopens
Ticket Reopens shows how many attempts it takes to solve a c...
Ticket Resolution Rate
Ticket Resolution Rate is the percentage of tickets that wer...
Tickets
Customer Issues, tickets, or incidents, refers to the captur...
Tickets Solved
Tickets Solved is the count of previously open and worked ti...
Time to Value
Time to Value (TTV) measures the duration between when a use...