Sales Manager
Activation Rate
Activation Rate helps companies determine how quickly and ef...
Annual Contract Value
Annual Contract Value is the dollar amount an average custom...
Annual Recurring Revenue
Annual Recurring Revenue (ARR) is the sum of all subscriptio...
Average Revenue Per Account
Average Revenue Per Account (ARPA) is the average revenue ge...
Average Revenue Per User
Average Revenue Per User (ARPU) is a company's generated rev...
Average Selling Price
Average Selling Price (ASP) is the average price a given pro...
CAC Payback Period
CAC Payback Period is the time it takes for a company to ear...
Call Volume
Call Volume is the count of both incoming and outgoing calls...
Call-in Rate
Call-in Rate is the average number of inbound calls received...
Contact to Customer Conversion Rate
Contact to Customer Conversion Rate is the percentage of con...
Customer Effort Score
Customer Effort Score (CES) is a measure of how easy or diff...
Customer Satisfaction
CSAT is a measure of the level of satisfaction that a custom...
Expansion MRR Growth Rate
Expansion Monthly Recurring Revenue (MRR) Growth Rate is the...
First Response Time
First Response Time (FRT) is the average amount of time take...
Gross Revenue Retention Rate
Gross Revenue Retention (GRR) Rate is the percentage of recu...
Lead to Win Rate
Lead To Win Rate is the percentage of Leads who entered the...
Leads
A Lead is an individual who has shown an interest in your pr...
Marketing Qualified Leads
A Marketing Qualified Lead (MQL) is a universal metric used...