
Zendesk Metrics
Zendesk's instant metrics
Services
HubSpot48
Mailchimp 41
Google Analytics 30
Google Analytics 4 29
Facebook Ads 26
QuickBooks 25
Google Ads 25
YouTube 24
Xero 23
Facebook 20
HubSpot v3 18
Shopify 17
LinkedIn Ads 17
Instagram Business 16
Stripe 15
Zendesk 14
Salesforce 13
Twitter Ads 10
Twitter 5
LinkedIn Pages 1
Agent Wait Time
Agent Wait Time (Calendar) is the total combined time a tick...
Agent Wait Time (Business)
First Contact Resolution Rate
First Contact Resolution Rate (FCR Rate) is the percentage o...
First Contact Resolution Tickets
First Contact Resolution Tickets is the count of customer ti...
First Response Time
First Response Time (FRT) is the average amount of time an a...
Full Resolution Time
Full Resolution Time is the time duration between the ticket...
Full Resolution Time (Business)
Requester Wait Time
Requester Wait Time (Calendar) is the total combined time a...
Requester Wait Time (Business)
Ticket Reopen Rate
Ticket Reopen Rate (RR) is the percentage of solved tickets...
Ticket Reopens
Ticket Reopens shows how many attempts it takes to solve a c...
Ticket Resolution Rate
Ticket Resolution Rate is the percentage of tickets that wer...