Customer Spotlight: See how bakerMEN use Klipfolio to create 100 reports in less than two days
How to build performance metrics dashboards that give you real-time HR reporting
How to lead from the bottom on making your company data-driven
Many people think that becoming “data-driven” is as simple as implementing a tool like Google Analytics or Adobe Analytics and then studying the results.
In reality, implementing a data-commited culture at your company is far more complex. It means infusing your organization with an almost complete culture shift.
But with that drive for creating a data-driven culture comes big challenges – namely, getting buy-in from corporate executives and other higher-ups at your company.
This is how we put the customer first
Helping is the new selling
When a massive poster with the words “THINK LIKE A CUSTOMER” is the first thing you see getting into work every day, the message to the Customer Success team here at Klipfolio is very clear: helping is the new selling.
Account management originated when companies realized that making a sale wasn’t enough to stay competitive - the way clients are treated post-sale is arguably more important to the health of a company as retaining customers is significantly less expensive than acquiring new business.