Call Center KPI Examples | Sales per Agent

Sales per Agent

Measure the total number of sales that come from individual call agents.

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Formula

Total sales from Agent N

Services

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Role

Manager

Overview

The Sales per Agent metric allows you to zero in on how effective your agents are at selling your product, and how many sales each agent has closed. Depending on the seniority, experience, and potential customer base, the average sales will differ between agents, and targets should be adjusted accordingly.

Formula

Total sales from Agent N

Reporting frequency

Daily

Example of KPI target

15 sales

Audience

Manager, Call team

Variations

Sales per capita

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