Call Center KPI Examples | Cost per Call

Cost per Call

Measure the amount it costs to handle a single call.

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Formula

Total cost of all calls/Total number of calls

Services

CallRail Dashboard | CallRail logo Freshdesk Dashboard | Freshdesk logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Manager

Overview

The Cost per Call metric gives your team insight into just how effectively resources are allocated for call management in terms of how much it costs to handle a call.

Formula

Total cost of all calls/Total number of calls

Reporting frequency

Monthly

Example of KPI target

$10 per call

Audience

Financial Manager, Call team

Variations

CPC

Average call cost

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