Stay on top of all your fluctuating customer support demands and various data points as they come in.
Customer support is the backbone to business success. Monitoring the performance of your support activities helps you take control and service your customers better, boosting your customer loyalty.
Your support team works tirelessly to help your customer base. Support KPIs and Metrics gives them insight into their efforts and aids them in bringing their work to the next level.
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KPIs & Metrics 101
Everything you need to know about KPIs to start your data driven journey
KPIs & Metrics 201
Real life business examples of KPIs and how to establish key business metrics
Measure the number of complaints that are being received.