Operational, tactical, strategic ... what kind of dashboard do you have?
I have a well-referenced book in my library at work, Wayne Eckerson's "Performance Dashboards." Although it is now about five years old – and aging, given how quickly the business intelligence industry is advancing – I continue to use it and discover new ideas.
A KPI for mending broken hearts
This past Friday was an anxious day - it would be for any parent - our three year old daughter was scheduled for an adenoid-tonsillectomy - a good thing, trust me. I'll cut that part of my story short, because it was wonderfully uneventful and a success.
2011 Business Intelligence predictions
KPI Dashboards in the Call Center
How KPI Dashboard can help reduce call handling time and increase agent productivity by combining traditional call center metrics with real-time business-relevant data.
What is a KPI, Metric or Measure?
If you’re slightly unsure about the differences between KPIs, metrics, and measures—you’ve come to the right place. By the end of this post you will understand what each term means and why each term is important. You’ll also be equipped with practical (and hopefully memorable!) examples of each.
Operational BI: The best have it, laggards don't
I wanted to sum up the findings in an Aberdeen Group report published a few weeks ago, as their research highlights big differences in the success of companies that use Operational BI and those who don't.
The History of Business Intelligence
An entertaining, informally produced presentation by Microsoft BI about the past, present and future of "decision making". Well worth the 10 minutes out of your day! Enjoy.
The value of your gut
I agree with Thomas Waligum's article, "To Hell with Business Intelligence: 40 Percent of Execs Trust Gut".