April 16, 2015
Klipfolio Hires New Customer Success Vice President
OTTAWA, Ontario, April 16, 2015 – Klipfolio, a high-growth cloud company bringing powerful, easy-to-use and affordable real-time dashboards to the mid market, announced today that former Cognos and IBM executive and industry veteran Rupert Bonham-Carter is joining the company in the newly created role, Vice President, Customer Success, a role that encompasses sales, support and services.
Klipfolio is creating a new organization with sales, support and services all focused on a single goal -- customer success. The mission of this new organization is to work with prospects and customers throughout their entire experience. From the moment they discover Klipfolio, to the point at which they try, buy and then share with others, Klipfolio is helping them achieve success.
“Rupert combines in-depth, hands-on expertise in business intelligence with a passionate interest in building relationships,” said Allan Wille, Klipfolio’s CEO. “Although most of our business customers are do-it-yourselfers, we want to ensure that they receive the guidance and support they need to succeed every step of the way.”
“I am ready to help Klipfolio customers achieve their business goals through the use of dashboards,” said Bonham-Carter. “Continually monitoring real-time metrics can have a huge impact on a company’s ability to succeed.”
Bonham-Carter comes to Klipfolio with almost two decades of experience in business intelligence and analytics. He started his career at Andyne Computing, a business intelligence startup later acquired by Hummingbird Communications. From there, he became part of the Cognos executive team, responsible for the company’s global strategic alliance with IBM. When Cognos was acquired by IBM, he became IBM’s Director of Worldwide Information Management Channel and Inside Sales. Before coming to Klipfolio, he helped software companies including Arrow, Privacy Analytics and Cissec expand and grow.
Bonham-Carter continued, “I’ve been watching the traditional business intelligence and analytics companies attempting to move to the cloud, but the pivot has proved challenging. I’m enthusiastic about working with a truly ‘born-in-the-cloud’ solution.”