Key performance indicators (KPIs) do exactly what their name suggests: they provide an indication of your performance by measuring key processes. By monitoring the right KPIs, you can gain valuable insight into your performance and make the adjustments needed to optimize your performance.
The challenge is knowing which KPIs are most important to monitor to get the results you want. That's why we've put together this list of KPIs for each department in your organization. Each KPI comes with a definition, calculation, and example, so you can use these as templates to formulate KPIs for your team.
Call centers operate in a high stress environment. In order to deliver a high quality of service and meet SLAs, everyone from front-line agents to managers need to be dialled into the latest KPIs. Use these KPI templates to deliver quality customer service.
Find out the top call center KPIs.
In the fast paced world of retail having the right metrics and KPIs is essential for staying competitive. If you aren't measuring it, you are likely missing key facts about your business and are losing out on important opportunities. Use these KPI examples to get the most out of your retail operation.
Find out the top retail KPIs.
Whether your business is small or large, your fiscal health is the ultimate measure of success for your organization. It's essential that you monitor the right financial ratios to understand the profitability and performance of your business. Use these KPI templates to keep tabs on your fiscal health.
Find out the top financial KPIs and ratios.
Search marketing is about measuring the effectiveness of your campaigns and making the adjustments needed to attain a high ROI. With the right SEO KPIs and metrics, you have the insight needed to run a successful campaign. Use these KPI examples to ensure your search campaigns are properly optimized.
Find out the top SEO KPIs.
Clinical healthcare KPIs keep your facility on target and ensure you deliver the best patient care possible. Start monitoring clinical KPIs like patient satisfaction, outcomes, and ER wait times. Use these KPI examples to increase the efficiency of your healthcare facilities.
Find out the top clinical healthcare KPIs.