Marketing Metrics and KPIs
Key marketing metrics every business should measure
Marketing Metrics and Key Performance Indicators (KPIs) are measurable values used by marketing teams to demonstrate the effectiveness of campaigns across all marketing channels. Whether you are looking to track digital marketing performance, SEO progress, or your social media growth, having measurable marketing metrics and KPIs set up can help your business reach targets month-over-month. Track your marketing goals with these marketing metrics and KPI examples.
Best Marketing Metrics
The top KPIs for modern marketing teams:
- Marketing Qualified Leads (MQL)
- Sales Qualified Leads (SQL)
- Funnel Conversion Rates
- Brand awareness
- Customer engagement
- Marketing spend per customer
- Return on marketing investment
- Lifetime value of a customer (LTV)
- Customer acquisition cost (CAC)
- Customer retention
Scroll down further to get inspiration of other top marketing metrics you and your team can consider to start tracking.
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Types of Marketing Metrics and KPIs
Marketing departments operate across multiple channels. From social media, to email marketing, to lead generation, your digital marketing strategy will include a number of activities. With such a wide variety of channels being used, it’s important for marketing teams to actively track progress and performance in real-time with the right marketing metrics and KPIs. When choosing the right marketing metrics, you should keep in mind which channel you are using and who will be using the data to make business decisions. The types of metrics you want to track will vary for different marketing roles. Executives will want to see an overview for every marketing channel, while managers will want to dive into the metrics for a deeper understanding of day to day performance.
Digital Marketing Metrics and KPIs
First Visit Metric
Understand how people are finding your website and how engaged they are on their first visit.
Brand Awareness Metric
Track how people are hearing about your brand on social media and search engines.
Return on Marketing Investment
Measure the ability of marketing campaigns to generate new revenue.
Incremental Sales
Demonstrate how your marketing campaigns are resulting in increased sales revenue.
Web Traffic Sources
Understand which traffic sources are driving visitors to your website.
Customer Lifetime Value (LTV)
Measure the amount of gross profit that is generated from a customer over the entire time they do business with a company.
Lifetime Value:Customer Acquisition Cost (LTV:CAC)
Measure the relationship between the lifetime value of a customer and the cost of acquiring that customer.
Customer Acquisition Cost (CAC)
Measure to total amount of capital it costs to gain a new customer.
Click Through Rate (CTR)
Measure how often your site on an SERP prompts users to click and navigate to your page.
Response Rate
Measure the total number of customers who respond back to your company’s communication efforts.
Funnel Conversion Rate
Measure the rate of which leads move through the marketing funnel.
Marketing Originated Customers
Measure the total share of all customers that come directly from marketing efforts.
Content Downloads
Measure the total number of pieces of content that have been downloaded.
Pageviews per Session
Measure the average number of pages a user views during a single session.
Customer Share by Category
Measure the number of customers that come from a specified category, such as Region, Industry, or Company Size.
Dormancy Rate
Measure the number of customers that are not using your product in a given time period.
New Leads Generated
Measure the number of new leads that have been added to your system during a specified time period.
Referral Traffic
Measure the volume of traffic that are directed to your site from outside sources.
Web Traffic Concentration
Measure the ratio of site visitors on a specific page, in comparison to total site visitors.
Bounce Rate
Measure the number of visitors that arrive at your site and leave without navigating to any other page on your site.
Newsletter Signup Conversion Rate
Measure how many users visit your website and signup for your newsletter.
Sessions by Device Type
See what devices your website traffic is using for the time period of your choice.
Online Conversions Metric
How well does your online audience convert into paying customers?
External Website Links
Improve Your Website Rankings and Traffic Volume by Monitoring External Links
Keyword Performance
Measure keyword rankings to understand how effective your SEO efforts are at driving traffic to your website.
End Action Rate
Measure how effective marketing campaigns are by monitoring the last action taken by your audience.
Goal Completion Rate
Measure how effective your campaigns are at prompting your audience to complete a goal.
SEO Metrics and KPIs
SEO Traffic
How many customers are visiting your website from organic and paid search traffic?
Content Backlog
Measure the total amount of content pieces that are waiting to be pushed live.
Average Time to New Content
Measure the duration of time between the latest published piece of content and publishing a new piece.
Landing Page Performance Optimization
Optimize your landing pages to increase conversion rate, and decrease bounce rate.
Organic Search Traffic
Make sure you are getting a steady stream of unique visitors from organic search.
SEO Keyword Ranking
Measure and analyze your keyword rankings to drive search traffic to your website.
Domain Authority
Determine the effectiveness of your link-building efforts by measuring the “trust” factor of your domain.
Social Media Metrics and KPIs
Facebook People Talking About This Metric
Understand how people are engaging with your page.
Social Events
Monitor events on your social stream to nurture engagement and grow your audience.
Social Traffic and Conversions
The effectiveness of social media campaigns at generating website traffic and goal conversions.
Social Shares
Measure the amount of times your content has been shared on social media platforms.
Social Followers
Measure the total number of users that are following your account on social media platforms.
YouTube Channel Subscribers
Measure the number of YouTube accounts are following your posts and are receiving your channel updates.
Facebook Ads Campaign Performance
Make sure your message is reaching the right audience by measuring your Facebook Ads campaign performance for the date range of your choice.
Facebook Ads CPM and CPP (last 7 days)
Compare cost per impressions and cost per 1000 people reached over the past 7 days from your Facebook Ads.
Facebook Ads Impressions and Reach (last 7 days)
Compare your Facebook Ads impressions with reach over the past 7 days.
Facebook Ads Today's Summary
Drill down into today's campaign metrics and monitor your Facebook Ads objectives.
Social Visits and Leads
The effectiveness of social campaigns at driving visitors and leads to your website.
Email Marketing Metrics and KPIs
Email Forwards
Measure the number of times a piece of content was forwarded on to another contact form one of your viewers.
Unsubscribes
Measure the number of users who have previously subscribed to your site and no longer wish to subscribe.
Email Website Traffic Metrics
Increase your goal conversion rates with the right email website traffic data.
Email Subscribers Metrics
Track your email subscriptions and set the foundation for future growth.
Email Marketing Engagement Score
Measure how effective email marketing campaigns are at engaging your audience.
Must Have Marketing KPIs
Choosing the right marketing metrics for your organization can be difficult. Marketing performance targets will vary depending on your industry and specific marketing goals. Here are some helpful tips for picking the right marketing metrics to track on your data dashboard:
- Marketing Metrics and KPIs: Marketer’s guide to KPIs
- Digital Marketing Metrics and KPIs: 8 must-have metrics for your first digital marketing dashboard
- Social Media Metrics and KPIs: 12 must-have metrics for your social media dashboard
- Email Marketing Metrics and KPIs: 6 must-have email marketing metrics for your dashboard
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