Call Setup Success Rate (CSSR) Metric
Measure the total number of calls that make it successfully through to the dialed number.
Track all your Call Center KPIs in one place
Sign up for a 14-day free trial and start making decisions for your business with confidence.
Sign up with Google
or
Sign up with your emailFree for 14 days ● No credit card required
Overview
Not all call attempts will be successful. Monitoring the Call Setup Success Rate metric gives your team insight to the rate at which they should expect to have a successful connection with the dialled number.
Formula
Successful call connections/Total number of call attempts
Reporting frequency
Monthly
Example of KPI target
80% successful connections
Audience
Manager, Call team
Variations
Successful call attempts
Ratio of successful calls
Related Metrics & KPIs
