The flexibility you want, the data you need.

Build a Zendesk dashboard with Klipfolio

Zendesk Dashboard

Build a Zendesk dashboard with Klipfolio

With Klipfolio, you can build a custom Zendesk dashboard to measure the success customer service team and resource documents. Use a real-time dashboard to track ticket times and customer satisfaction. Learn how to connect to Zendesk with Klipfolio.

How to build a Zendesk dashboard

There are two ways to build support dashboards in Klipfolio:

  1. Klip Gallery - Use pre-built Zendesk metrics
  2. Connector Gallery - Use the Connector Gallery to create a custom Zendesk dashboard

Use pre-built Zendesk metrics

Assemble a Zendesk dashboard by selecting pre-built metrics from the Klip Gallery.

Klip Template | Zendesk - Average Tickets per Day

Average Tickets per Day

Monitor the average number of tickets per day over the past twelve months, and compare the monthly averages for five days and seven days.


Klip Template | Zendesk - New Tickets

New Tickets

See how many new tickets you have in Zendesk.


Klip Template | Zendesk - Ticket Stats (Today)

Ticket Stats (Today)

Get an overview of today's new, open, pending and closed tickets.


Klip Template | Zendesk - Tickets by Month

Tickets by Month

Hover over this bar chart to see the total number of tickets over the last twelve months.


Klip Template | Zendesk - Tickets in View

Tickets in View

Discover how many tickets there are in your chosen Zendesk View.


Use the Connector Gallery to create a custom Zendesk dashboard

With our Connector Gallery, you can create custom API queries to pull in data from your Zendesk account. Building custom queries allows you to specify the metrics and time periods that you want to track.

You can use custom queries to build out custom visualizations in Klipfolio. You can also combine your Zendesk data with other relevant data (i.e. Salesforce) to get a deeper understanding of how your customers are using your support resources.

Learn more about working with the Zendesk API and how you can start building your own Zendesk queries in Klipfolio.