Cloud Ready offers a powerful server monitoring solution to their Partners

Cloud Ready Solutions is a specialist distributor of enterprise IT software and solutions based in Australia. They help their Managed Service Partners succeed by connecting them with industry-leading vendor technology, and by offering a 'Managed-managed Service' that helps those partners get the most out of the tools they already have. Klipfolio is one of those tools.

Meet Nicholas

Nicholas Gee is the Technical Director and Co-Founder of Cloud Ready Solutions, which has been operating since 2013. His role spans overall business operations and pre-sales consulting. On the operational side, his focus is putting the right systems in place so his team and clients can do their jobs without friction.

The struggle with scattered data

Before Klipfolio, Cloud Ready ran several systems that each had their own built-in analytics. None of them talked to each other. Getting a clear picture of what was happening across all their Partners meant jumping between tools, reading email alerts, and connecting remotely to client networks just to verify basic status information.

Nicholas and his team needed a single place to see everything, presented in a way that actually meant something to the people relying on it.

Getting started with Klipfolio

Nicholas is a member of "The Entourage", a business growth program for ambitious Australian entrepreneurs. At one of their summits, he was booked into a session called 'Dashboarding Your Business.'

"I actually jumped in before the session started and signed up to Klipfolio. Incredibly, I was already building dashboards before the training commenced."

Like many first-time users, Nicholas found the platform a lot to take in at first. The range of connectors, visualizations, and formula options can feel overwhelming before you find your footing.

"I found Klipfolio to be quite complex, however, the single biggest reason why I got my credit card out and purchased an account (along with additional upgrades) was because of the truly amazing technical support they provided me with."

Klipfolio's live chat support connects you with someone who can help while you build, not after you've already given up. For users who prefer to work independently, the Knowledge Base covers everything from getting started to advanced data modelling.

"I can't think of a comparable level of support I've received from any other software company. Klipfolio support Gurus are the best."

That is a meaningful compliment from someone with 25 years in technical support.

One dashboard instead of a dozen logins

Cloud Ready now uses Klipfolio to build reporting for their Partners and to monitor their internal technical support team's daily performance.

"We are using Klipfolio to display the status of our server backups for all of our Partner's clients on a single, easy-to-consume dashboard."

Their Partners typically manage server backups across multiple clients. A centralized dashboard means they no longer have to log into each environment separately to confirm everything is running.

"Having all this data centralized and displayed on a single Klipfolio Dashboard saves us lots of time. Now, there is no need to connect to clients to verify backup status and no need to rely on reading email alerts as they come in. It is all there, updated in real time on the dashboard."

That shift, from reactive to aware, is what makes the difference for a lean team managing a large client base. Instead of waiting for something to break and then finding out, they see the problem the moment it happens.

Server metrics Cloud Ready tracks for Partners

Cloud Ready has built three core metrics into their Klipfolio dashboards for Partners:

• Server Backup Status (Success/Failure): A clear pass/fail view across all client environments.

• Backup Date/Time: Triggers an alert if a backup has not completed within the last 24 hours.

• Assured Recovery Test Status: Shows the result of the latest automated recovery test.

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Beyond server monitoring, Cloud Ready also tracks sales performance and vendor targets in Klipfolio, keeping the team aligned on how close they are to hitting their numbers.

"Our favourite part of Klipfolio is our 'Managed Services Dashboard'. I had an Engineer that used to meticulously connect remotely to multiple client networks on a daily basis to simply verify that server backups were working. Now, we have the status on display in one dashboard in real-time. If a failure is detected, we can react quickly and resolve the problem on the fly."

Sharing dashboards with Partners is straightforward. Each Partner gets a unique password-protected URL that gives them access to their own view, no shared logins, no extra configuration. For internal reporting, Cloud Ready schedules a weekly PDF that goes out by email to anyone in the company who needs to stay across the numbers.

Building a company culture of trust

"We are friendly and trustworthy. We work hard, but can also be flexible. It is hard to put into words, but many of our Partners love dealing with us - I think it's because we make their jobs easier."

The Cloud Ready team gathers regularly with their Partners for meals, drinks, and face time. With the team spread across different areas, those moments matter. Making their Partners' jobs easier is not just a value proposition; it is how Cloud Ready operates day to day.

Nicholas's tip for new Klipfolio users

"Determine your top metrics and sketch out what you want to achieve visually with your dashboards. Don't worry about 'how' you will do it, the Klipfolio support team will help you with that. Concentrate on the metrics that matter and the impact they will have!"