Apdex Score

What is Apdex Score?

Apdex is a measure of users' satisfaction with the response time of web applications or services. The Apdex Score is a value between 0 and 1, calculated based on three Apdex levels of user satisfaction: frustrated, tolerating, or satisfied.

Benchmark

Maximize towards a value of 1

How to calculate Apdex Score

ƒ ( Count(Satisfied) + 1/2 Count(Tolerating) ) / Total Samples

Favourable trend

Up is positive

Complexity level:
Intermediate

Popularity: Used by 9 people

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Date created: Jan 14, 2019

Latest update: Aug 14, 2019

Metrics related to Apdex Score

Apdex Levels
Net Promoter Score
Logo Churn