Email Unsubscribe Rate

Date created: Jan 22, 2021  •   Last updated: Jan 25, 2021

What is Email Unsubscribe Rate?

Email Unsubscribe Rate is the percentage of email addresses that unsubscribe from an email marketing campaign, out of all email addresses that successfully received an email. Email recipients can choose to opt-out of mailing lists and this action is called an unsubscribe. Regulating the frequency, content, and purpose of sending emails can reduce Email Unsubscribe Rate.

Formula

ƒ Count(Email Unsubscribes) / Count(Emails Delivered)

How to calculate

If your marketing team sends 1,000 emails that are all successfully delivered and 10 users unsubscribe from your mailing list, your Email Unsubscribe Rate is 1%.

Email Unsubscribe Rate

Start tracking your Email Unsubscribe Rate data

Use Klipfolio PowerMetrics, our free analytics tools, to monitor your data.

Choose one of the following available services to start tracking your Email Unsubscribe Rate instantly.

How does this work?

Follow the steps below in order to get your instant metric

Step 1 - Choose your preferred service
Step 1Choose your preferred service
Step 2 - Create your free Klipfolio PowerMetrics Account
Step 2Create your free Klipfolio PowerMetrics Account
Step 3 - Connect your data and get your metric instantly
Step 3Connect your data and get your metric instantly

What is a good Email Unsubscribe Rate benchmark?

According to a 2021 benchmark report by Campaign Monitor, the average Email Unsubscribe rate is 0.1%.

2021 Global Email Benchmarks

2021 Global Email Benchmarks

Campaign Monitor, 2021
arrow-right icon
arrow-right icon

More about this metric

The option to unsubscribe from mailing lists is a feature enforced to protect email recipients from spam. It is important to avoid behaviour that can be categorized as spam in order to keep your Email Unsubscribe Rate low. Sending emails with relevant and useful content, avoiding emailing too frequently, and having a double opt-in process are some ways in which to lower Email Unsubscribe Rate.