Repeat Calls Metric

Measure the percentage of calls that addressed the same issue or subject.

Track all your Call Center KPIs in one place

Sign up for free and start making decisions for your business with confidence.

Sign up with Google
Call Center KPI Example - Repeat Calls MetricCall Center KPI Example - Repeat Calls Metric

Overview

The Repeat Calls metric gives your team insight into the popularity, or occurrence, of a particular issue.

Formula

Number of calls with relating issue/Total number of calls

Reporting frequency

Weekly

Example of KPI target

10% repeat subject

Audience

Manager, Call team

Variations

Rate of repeat calls

Start tracking your metrics

Level up your analytics with a free forever PowerMetrics account