Repeat Calls Metric
Measure the percentage of calls that addressed the same issue or subject.
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![Call Center KPI Example - Repeat Calls Metric](https://images.klipfolio.com/website/public/50a662a8-1509-45a1-95d8-88d073f1fd1c/repeat-calls.png)
Overview
The Repeat Calls metric gives your team insight into the popularity, or occurrence, of a particular issue.
Formula
Number of calls with relating issue/Total number of calls
Reporting frequency
Weekly
Example of KPI target
10% repeat subject
Audience
Manager, Call team
Variations
Rate of repeat calls
Related Metrics & KPIs
![](https://images.klipfolio.com/website/public/d71a55df-a7dc-4fe9-9eea-cc2904158b50/klips-gradient.png)