Sales KPIs & Sales Metrics | Missed Sales Opportunities

Missed Sales Opportunities

Measure the number of opportunities that were not contacted and subsequently lost.

Guide to Sales KPIs & Metrics

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Formula

(Uncontacted opportunities / Total opportunities) x 100

Services

HubSpot Dashboard | HubSpot logo Pipedrive Dashboard | Pipedrive logo Salesforce Dashboard | Salesforce logo

Role

Employee/Staff, Manager, VP / Director

Overview

A Missed Sales Opportunity occurs when a lead (a potential customer) is not contacted. It is optimal to have a low ratio of missed opportunities.

Reporting frequency

Weekly

Example of KPI target

5% of opportunities missed

Audience

Sales team

Variations

Neglected opportunities