Sales KPIs & Sales Metrics | Customer Acquisition

Customer Acquisition

Measure how effective your team is at gaining new customers during a specified time period.

Guide to Sales KPIs & Metrics

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Formula

(New customers added in a time period / Total customers in a time period) x 100

Services

HubSpot Dashboard | HubSpot logo Infusionsoft Dashboard | Infusionsoft Logo Salesforce Dashboard | Salesforce logo

Role

C-Level, Manager, VP / Director

Overview

Customer acquisition refers to the number of new profiles, or customers, that have been added to your customer base. As the goal of many businesses is to increase their customer size, this metric is extremely telling as to how well the business is meeting its growth goals.

Reporting frequency

Weekly

Example of KPI target

12% acquisition

Audience

CEO, Sales Manager, Sales team

Variations

New customers acquired in a given time period