Support Requests
Measure the total number of support requests that have come in.
KPIs & Metrics 101
Everything you need to know about KPIs to start your data driven journey
KPIs & Metrics 201
Real life business examples of KPIs and how to establish key business metrics
Formula
Total number of requests submitted
Services
Role
Employee/Staff, ManagerOverview
The Support Requests metric helps you monitor the total number of incoming requests for your support team to handle. This metric will give your team an idea of the amount of work that needs to be handled.
Formula
Total number of requests submitted
Reporting frequency
Daily
Example of KPI target
36 requests
Audience
Support Manager, Support Team
Variations
Support requests volume
Requests for support
