Support Requests Metric

Measure the total number of support requests that have come in.

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Support KPI Example - Support Requests Metric


The Support Requests metric helps you monitor the total number of incoming requests for your support team to handle. This metric will give your team an idea of the amount of work that needs to be handled.


Total number of requests submitted

Reporting frequency


Example of KPI target

36 requests


Support Manager, Support Team


Support requests volume

Requests for support

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