Support KPI Examples | Support Requests

Support Requests

Measure the total number of support requests that have come in.

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Formula

Total number of requests submitted

Services

CallRail Dashboard | CallRail logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Employee/Staff, Manager

Overview

The Support Requests metric helps you monitor the total number of incoming requests for your support team to handle. This metric will give your team an idea of the amount of work that needs to be handled.

Formula

Total number of requests submitted

Reporting frequency

Daily

Example of KPI target

36 requests

Audience

Support Manager, Support Team

Variations

Support requests volume

Requests for support