Support Requests Metric

Measure the total number of support requests that have come in.

Overview

The Support Requests metric helps you monitor the total number of incoming requests for your support team to handle. This metric will give your team an idea of the amount of work that needs to be handled.

Formula

Total number of requests submitted

Reporting frequency

Daily

Example of KPI target

36 requests

Audience

Support Manager, Support Team

Variations

Support requests volume

Requests for support

Related Metrics & KPIs

Complaints Not Resolved on First Call

Time From Inquiry to Response

Talk Time

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