Support KPI Examples | Support Requests

Support Requests

Measure the total number of support requests that have come in.

KPIs & Metrics 101

Everything you need to know about KPIs to start your data driven journey

KPIs & Metrics 201

Real life business examples of KPIs and how to establish key business metrics

Formula

Total number of requests submitted

Services

CallRail Dashboard | CallRail logo Freshdesk Dashboard | Freshdesk logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Employee/Staff, Manager

Overview

The Support Requests metric helps you monitor the total number of incoming requests for your support team to handle. This metric will give your team an idea of the amount of work that needs to be handled.

Formula

Total number of requests submitted

Reporting frequency

Daily

Example of KPI target

36 requests

Audience

Support Manager, Support Team

Variations

Support requests volume

Requests for support