Support Requests Metric

Measure the total number of support requests that have come in.

Support Requests


The Support Requests metric helps you monitor the total number of incoming requests for your support team to handle. This metric will give your team an idea of the amount of work that needs to be handled.


Total number of requests submitted

Reporting frequency


Example of KPI target

36 requests


Support Manager, Support Team


Support requests volume

Requests for support

Related Metrics & KPIs

Complaints Not Resolved on First Call.png

Complaints Not Resolved on First Call

Time from Inquiry to Response

Time From Inquiry to Response

Talk Time

Talk Time

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