Complaints Resolved Metric

Measure the total number of complaints received and resolved.

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Support KPI Example - Complaints Resolved Metric

Overview

The Complaints Resolved metric keeps your team on top of the total number of incoming complaints that have been resolved.

Formula

Number of complaints resolved/Total number of complaints received

Reporting frequency

Monthly

Example of KPI target

96% of complaints resolved

Audience

Support Team

Variations

Complaint resolution rate

Rate of problems solved

Resolution excellence

Related Metrics & KPIs

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