Complaints Resolved Metric
Measure the total number of complaints received and resolved.
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Overview
The Complaints Resolved metric keeps your team on top of the total number of incoming complaints that have been resolved.
Formula
Number of complaints resolved/Total number of complaints received
Reporting frequency
Monthly
Example of KPI target
96% of complaints resolved
Audience
Support Team
Variations
Complaint resolution rate
Rate of problems solved
Resolution excellence
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