Support KPI Examples | Complaints Resolved

Complaints Resolved

Measure the total number of complaints received and resolved.

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Formula

Number of complaints resolved/Total number of complaints received

Services

Freshdesk Dashboard | Freshdesk logo Intercom Dashboard | Intercom logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Analyst, Manager

Overview

The Complaints Resolved metric keeps your team on top of the total number of incoming complaints that have been resolved.

Formula

Number of complaints resolved/Total number of complaints received

Reporting frequency

Monthly

Example of KPI target

96% of complaints resolved

Audience

Support Team

Variations

Complaint resolution rate

Rate of problems solved

Resolution excellence