Complaints Resolved Metric

Measure the total number of complaints received and resolved.

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Support KPI Example - Complaints Resolved Metric


The Complaints Resolved metric keeps your team on top of the total number of incoming complaints that have been resolved.


Number of complaints resolved/Total number of complaints received

Reporting frequency


Example of KPI target

96% of complaints resolved


Support Team


Complaint resolution rate

Rate of problems solved

Resolution excellence

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