Queries Resolved in the Same Day Metric
Measure how quickly your team addresses incoming queries.
Track all your Support KPIs in one place
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Overview
The Queries Resolved in the Same Day metric gives you insight into the efficiency of your support team by measuring the share of queries that are solved in the same day that they came in.
Formula
(Queries resolved in the same day/ Total queries logged)x100
Reporting frequency
Weekly
Example of KPI target
85% resolved
Audience
Support Team
Variations
Same day query resolution
Resolution of queries in the same day
