Queries Resolved in the Same Day Metric

Measure how quickly your team addresses incoming queries.

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Support KPI Example - Queries Resolved in the Same Day Metric


The Queries Resolved in the Same Day metric gives you insight into the efficiency of your support team by measuring the share of queries that are solved in the same day that they came in.


(Queries resolved in the same day/ Total queries logged)x100

Reporting frequency


Example of KPI target

85% resolved


Support Team


Same day query resolution

Resolution of queries in the same day

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