Queries Resolved in the Same Day Metric

Measure how quickly your team addresses incoming queries.

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Support KPI Example - Queries Resolved in the Same Day Metric

Overview

The Queries Resolved in the Same Day metric gives you insight into the efficiency of your support team by measuring the share of queries that are solved in the same day that they came in.

Formula

(Queries resolved in the same day/ Total queries logged)x100

Reporting frequency

Weekly

Example of KPI target

85% resolved

Audience

Support Team

Variations

Same day query resolution

Resolution of queries in the same day

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