Support KPI Examples | Queries Resolved in the Same Day

Queries Resolved in the Same Day

Measure how quickly your team addresses incoming queries.

Formula

(Queries resolved in the same day/ Total queries logged)x100

Services

Desk.com Dashboard | Desk.com Dashboard Logo Help Scout Dashboard | Help Scout Logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Employee/Staff, Manager

Overview

The Queries Resolved in the Same Day metric gives you insight into the efficiency of your support team by measuring the share of queries that are solved in the same day that they came in.

Formula

(Queries resolved in the same day/ Total queries logged)x100

Reporting frequency

Weekly

Example of KPI target

85% resolved

Audience

Support Team

Variations

Same day query resolution

Resolution of queries in the same day

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