Talk Time Metric
Measure the amount of time your support agents spend talking to a customer.
Track all your Support KPIs in one place
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![Support KPI Example - Talk Time Metric](https://images.klipfolio.com/website/public/68f631a3-cbf7-4159-9922-5c32755d5284/Talk Time.png)
Overview
The Talk Time metric measures the average amount of time a call agent spends speaking with a customer. The metric gives your team insight into how long they should set aside for customer calls and how efficient they are with their calls.
Formula
(Talk time for call A + Call time for call B + Talk time for call C +...+ Talk time for call N)/Total number of calls handled
Reporting frequency
Weekly
Example of KPI target
270 seconds
Audience
Support Team
Variations
Talk time per call
Average call time
Related Metrics & KPIs
![](https://images.klipfolio.com/website/public/d71a55df-a7dc-4fe9-9eea-cc2904158b50/klips-gradient.png)