Time to Resolve Complaints Metric

Measure the total amount of time it takes to resolve issues.

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Support KPI Example - Time to Resolve Complaints Metric

Overview

The Time to Resolve Complaints metric gives you insight into not only the length of time that should be allocated for particular issues, but also how efficient your support agents are at resolving those issues.

Formula

(Time spent solving issue A + Time spent solving issue B + Time spent solving issue C +...+ Time spent solving issue N)/Total number of issues solved

Reporting frequency

Monthly

Example of KPI target

5 minutes

Audience

Support Manager, Support Team

Variations

Complaint resolution time

Time to solve a complaint

Related Metrics & KPIs

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