Time to Resolve Complaints Metric

Measure the total amount of time it takes to resolve issues.

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Support KPI Example - Time to Resolve Complaints Metric


The Time to Resolve Complaints metric gives you insight into not only the length of time that should be allocated for particular issues, but also how efficient your support agents are at resolving those issues.


(Time spent solving issue A + Time spent solving issue B + Time spent solving issue C +...+ Time spent solving issue N)/Total number of issues solved

Reporting frequency


Example of KPI target

5 minutes


Support Manager, Support Team


Complaint resolution time

Time to solve a complaint

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