Support KPI Examples | Complaints Received

Complaints Received

Measure the total number of complaints that have been received within a given time period.

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Formula

Total number of complaints received within a given time period

Services

Help Scout Dashboard | Help Scout Logo LiveAgent Dashboard | LiveAgent Logo Zendesk Dashboard | Zendesk logo

Role

Employee/Staff, Manager

Overview

The Complaints Received metric helps your team measure the total number of incoming complaints that have been noted within a given time period. Mapping out both the total number of complaints and the subject of those complaints helps your team pinpoint problem-areas and prioritize issues.

Formula

Total number of complaints received within a given time period

Reporting frequency

Monthly

Example of KPI target

6 complaints

Audience

Support Manager, Support Team

Variations

Complaints received from clients

Customer complaints