Complaints Received Metric

Measure the total number of complaints that have been received within a given time period.

Track all your Support KPIs in one place

Sign up for a 14-day free trial and start making decisions for your business with confidence.

Sign up with Google
Sign up with your email
Support KPI Example - Complaints Received Metric

Overview

The Complaints Received metric helps your team measure the total number of incoming complaints that have been noted within a given time period. Mapping out both the total number of complaints and the subject of those complaints helps your team pinpoint problem-areas and prioritize issues.

Formula

Total number of complaints received within a given time period

Reporting frequency

Monthly

Example of KPI target

6 complaints

Audience

Support Manager, Support Team

Variations

Complaints received from clients

Customer complaints

Related Metrics & KPIs

Start tracking your metrics

Level up your analytics with a Klips account