Call Completion Rate Metric
Measure the total number of calls that are successfully connected.
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![Call Center KPI Example - Call Completion Rate Metric](https://images.klipfolio.com/website/public/c9323201-3912-4353-ba44-23b27c7ab145/call-completion-rate.png)
Overview
The Call Completion rate refers to the total number of calls that are initiated and connected successfully, in comparison to the number of calls that fail. A call failure can occur when there is an incorrect phone number, a non-answer, or a customer declines the call.
Formula
Successfully connected calls[within the hour, day]/Total number of attempted calls[within the hour, day
Reporting frequency
Weekly
Example of KPI target
75% connected
Audience
Manager, Call team
Variations
Connection rate
Completion rate
Related Metrics & KPIs
![](https://images.klipfolio.com/website/public/d71a55df-a7dc-4fe9-9eea-cc2904158b50/klips-gradient.png)