Call Completion Rate Metric

Measure the total number of calls that are successfully connected.

Track all your Call Center KPIs in one place

Sign up for a 14-day free trial and start making decisions for your business with confidence.

Sign up with Google
Sign up with your email
Call Center KPI Example - Call Completion Rate Metric

Overview

The Call Completion rate refers to the total number of calls that are initiated and connected successfully, in comparison to the number of calls that fail. A call failure can occur when there is an incorrect phone number, a non-answer, or a customer declines the call.

Formula

Successfully connected calls[within the hour, day]/Total number of attempted calls[within the hour, day

Reporting frequency

Weekly

Example of KPI target

75% connected

Audience

Manager, Call team

Variations

Connection rate

Completion rate

Related Metrics & KPIs

Start tracking your metrics

Level up your analytics with a Klips account