Call Center KPI Examples | Average Sales per Agent

Average Sales per Agent

Measure the average amount of sales your call agents make.

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Formula

(Sales closed by agent A + Sales by agent B + Sale by agent C +...+ Sales by agent N)/Total number of agents

Services

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Role

Manager

Overview

The Average Sales per Agent metric measures the average total amount of sales that agents close within the specified reporting period. This metric helps your team set and act towards achieving a target number of closed sales.

Formula

(Sales closed by agent A + Sales by agent B + Sale by agent C +...+ Sales by agent N)/Total number of agents

Reporting frequency

Weekly

Example of KPI target

25 sales

Audience

Manager, Call team

Variations

Average sales per capita

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