After Call Work Time Metric
Measure the total amount of time it takes to complete post-call work.
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![Call Center KPI Example - After Call Work Time Metric](https://images.klipfolio.com/website/public/6b111b93-0f4e-482c-b295-f9431a583689/after-call-work-time.png)
Overview
The After Call Work Time metric helps you gauge how much time must be allotted for post-call work, and how effective your agents are at completing the work that needs to be done for every call.
Formula
(Time to complete after call work for call A + Time to complete work for call B + Time to complete work for call C +...+ Time to complete work for call N)/Total number of calls
Reporting frequency
Weekly
Example of KPI target
35 minutes/p>
Audience
Manager, Call team
Variations
Average after call work time
After call work
Related Metrics & KPIs
![](https://images.klipfolio.com/website/public/d71a55df-a7dc-4fe9-9eea-cc2904158b50/klips-gradient.png)